Shipping, Delivery & Payment Information | Ruvorae
Shipping & Payments
Do you offer tracking?
Yes! Once your order has been shipped, Ruvorae will send you an email with tracking details. Please allow 2-5 business days for the tracking information to update after receiving the email.
How long does it take to process and ship my order?
Orders are typically processed and shipped within 2-5 business days.
How long does delivery take?
- U.S. orders: 5-12 business days
- UK orders: 5-15 business days
- Germany, Spain, Sweden, France, Italy, Netherlands: 7-15 business days
- Australia & New Zealand: 7-15 business days
- Rest of the world: 10-20 business days
Note: Delivery times may vary slightly due to demand or customs processing.
Why did my order arrive in different packages?
We ship from multiple international warehouses to ensure faster delivery. If you ordered multiple items, they may arrive separately. Rest assured, all your items are on their way!
What payment methods do you accept?
We accept all major credit cards and PayPal for secure and convenient payments.
Refunds & Returns
How do I return an item?
Please refer to our Refund Policy for detailed instructions on how to initiate a return.
Contact Us
Need help?
We recommend reviewing this FAQ first, as your question may already be answered here.
If you still need assistance, feel free to reach out via our Contact Us page or email us directly at info@ruvorae.com.
When will I get a response?
At Ruvorae, customer service is a top priority! You can expect to hear back from us within a few business days.